Warranty

Outside of our years of experience, and extensive list of clientele and successful design projects, Next Design offers warranties for possible defects in materials and functionality of the final product. To make a warranty claim, simply contact us and we’ll gladly assist.

Who is covered: This warranty extends only to the original purchaser, in a residential and commercial application.
What is covered: All products are warranted against defects in materials and fabrication.
How to get Service: To obtain service under this warranty, return your products along with the original sales receipt to Next Design. You will be responsible for transporting the product to and from the showroom.

WARRANTY FOR COMPONENTS: WARRANTY PERIOD IS 3 YEARS

What is covered

  • Defects in materials.
  • Systems and internal mechanisms.
  • Components and brackets.
  • Operating systems.
  • Repairs or replacements will be
    made with like or similar products.

What is not covered

  • If the product has not been
    installed in accordance with the
    installation instructions. Any
    conditions caused by normal wear
    and tear. Any materials if the
    installation has not been installed
    in accordance with the installation
    instructions. Abuse, accidents,
    misuse or alterations to the
    product. Exposure to the elements
    (such as, sun, wind, water or
    humidity) and discoloration or
    fading over time. Failure to follow
    Next Design’s instructions when
    measuring, cleaning or
    maintenance. Shipping charges
    cost of removal and reinstallation.
    Incorrect orders due to incomplete
    or inaccurate information provided
    by the customer. Color variations
    compared to the catalogs, pictures
    or illustrations. Measurement
    variations of height and/or width of
    the blinds or shade of +/-0.2% or
    less. Any treatment applied to the
    product, be it for washing or any
    other purpose that is not expressly
    recommended by Next Design. The
    proximity of the shades or blinds to
    abnormal heat sources and/or
    corrosive chemical that may alter
    the quality, appearance and
    presentation of the product.
    Damages due to the consequences
    of natural disasters, or
    unforeseeable circumstances.

 

WARRANTY FOR FABRICS: WARRANTY PERIOD IS 5 YEARS

Next Design warrants its fabrics manufactured under the ISO 9001 quality standard for a period of 5 years from the date of the shipment.

What is covered

  • Defects or damages in fabrics.
  • Abnormal degradation.
  • Rupture.
  • Discoloration due to fabric damage.

What is not covered

  • If the product has not been
    installed in accordance with the
    installation instructions. Any
    conditions caused by normal wear
    and tear. Abuse, accidents, misuse
    or alterations to the fabric.
    Exposure to the elements (sun
    damage, wind, water or humidity)
    and discoloration or fading over
    time. Failure to follow Next Design
    instructions when measurement,
    cleaning or maintenance. Shipping
    charges cost of removal and
    reinstallation. Incorrect orders due
    to incomplete or inaccurate
    information provided by the
    customer. Color variations of the
    fabric compared to the colors as
    viewed in catalogs, pictures,
    illustrations or on the website.
    Measurement variations of height
    and/or width for the blinds or
    shade of +/-0.2% or less. Damage
    due to Transport and/or storage
    conditions. Using any inappropriate
    mechanism in connection with the
    installation of the blinds, especially
    in areas exposed to strong winds.
    Normal wear, tear and aging of the
    fabric. Damage due to natural
    disasters or unforeseeable
    circumstances.

WARRANTY FOR MOTORS: WARRANTY PERIOD IS 5 YEARS

Next Design warrants 5 years of the motors from date of manufacture factory set supplier.

What is covered

  • Repair or replacement of motors
    deemed faulty.

What is not covered

  • Transport costs to and from repair
    or replacement of motors known
    faulty. Charges removal and
    reinstallation of products. Costs of
    repair or replacement of products
    damaged due to improper
    installation or an inappropriate
    used. Damage caused when the
    instructions have not been
    expressly followed. Damage due to
    the consequences of natural
    disasters or unforeseeable
    circumstances. The use of
    automation and electrical
    accessories in case of no wiring
    right diagrams available for which
    they are intended. The
    consequences of the motor
    installation in a non-horizontal
    position as indicated in the
    instructions for installation.